How Do I Contact NYKAA Customer Care?

Are you a beauty enthusiast who loves shopping online for skincare, makeup, and haircare products? If so, you’ve probably heard of Nykaa, one of India’s most considerable beauty and cosmetics retailers. Nykaa offers a vast array of beauty products from top brands, making it a destination for beauty lovers nationwide. However, like any online shopping platform, you might need help with issues or have questions about your orders or products. In such cases, knowing how to contact Nykaa customer care for assistance is essential.

Why You Might Need to Contact Nykaa Customer Care

Before we delve into the various methods of reaching Nykaa’s customer support team, let’s discuss some common scenarios where you might need their assistance:

  • Order IssuesOut of Stock Products: You placed an order, but some of the items you purchased are suddenly out of stock.
  • Order Cancellation: You want to cancel an order you placed recently.
  • Wrong or Damaged Products: You received damaged or not what you ordered.

Payment Problems

  • Payment Failure: Your payment didn’t go through, and you want to resolve the issue.
  • Refund Status: You requested a refund, and you want to check the status of your refund.

Account-Related Queries

  • Account Login Issues: You need help logging into your Nykaa account.
  • Account Security: You want to secure your Nykaa account or update your password.

Product Queries

  • Product Recommendations: You need advice on which beauty products to buy.
  • Product Information: You have questions about a particular product’s ingredients, usage, or benefits.

Promotions and Offers

  • Coupon Codes: You have issues applying coupon codes or discounts to your order.

Now that we’ve covered why you need to contact Nykaa’s customer care let’s explore the different methods available to contact them.

How to Contact Nykaa Customer Care

Nykaa provides multiple avenues for customers to seek assistance and resolve their issues. Below, we outline these methods, ensuring you can choose the one that best suits your needs.

Nykaa Customer Care Phone Number

  • Phone Number: +91 92222 01010

You can reach Nykaa’s customer care team by dialing the provided phone number if you prefer direct communication. Remember that this option may involve some wait time due to call volume, so be patient.

Nykaa Customer Care Email

Another way to contact Nykaa is through email. You can send a detailed message outlining your issue to the provided email address. This method lets you explain your problem thoroughly and attach any relevant documents or images if necessary. Nykaa’s support team will get back to you via email with a solution or further instructions.

Nykaa Customer Support Chat

  • Live Chat: Available on the Nykaa website

Nykaa also offers a live chat feature on their website, which provides real-time assistance. You can access this feature by visiting the Nykaa website and looking for the chat icon. It’s a quick and convenient way to get help with your inquiries or issues.

Nykaa Help Center

Nykaa has an extensive Help Center that answers many frequently asked questions (FAQs). Before contacting customer support, consider searching the Help Center for solutions to your queries. It’s a time-efficient way to find answers on your own.

Social Media

Nykaa is active on social media platforms like Facebook and Twitter. You can send them directly or tweet your issue to their official social media accounts. While response times may vary, it’s another channel to get assistance and make your voice heard.

Nykaa Store Visit

You can visit a Nykaa store near you if you prefer a face-to-face interaction. Nykaa has physical stores in various locations across India. Store staff can assist you with product-related queries, returns, and exchanges.

Tips for Contacting Nykaa Customer Care

To ensure a smooth and efficient experience when reaching out to Nykaa customer care, consider the following tips:

  1. Be Clear and Concise: When describing your issue, provide all relevant details clearly and concisely. This will help Nykaa’s support team understand your problem better and provide a quicker resolution.
  2. Have Your Information Ready: If you’re inquiring about an order, have your order number and other relevant information readily available. This will streamline the process and help Nykaa assist you more effectively.
  3. Be Patient: Customer support teams often deal with a high volume of inquiries. Be patient while waiting for a response, and remember that the support team is working to resolve your issue as quickly as possible.
  4. Use the Right Channel: Choose the contact method best suits your needs and urgency. Live chat or phone support may be more appropriate for immediate assistance, while email is suitable for non-urgent issues.
  5. Check the Help Center: Before contacting customer support, explore Nykaa’s Help Center to see if your question has been answered. This can save you time and effort.


Nykaa is committed to providing excellent customer service to ensure a delightful shopping experience for its customers. Whether you have a problem with an order, a question about a product, or need assistance with anything else related to Nykaa, the customer care team is there to help.

Remember that effective communication and providing all necessary information will expedite the resolution of your issue. Choose the contact method that suits your needs and contact Nykaa’s customer care whenever you require assistance. Your beauty shopping journey with Nykaa should be as smooth and enjoyable as possible, and their customer care team is here to make that happen.