How Can I Call SBI Customer Care?

If you’re an SBI (State Bank of India) customer and you need assistance or information, you might wonder, “How can I call SBI customer care?” Fortunately, getting in touch with SBI customer care is a straightforward process, and in this guide, we’ll walk you through the steps to make it even easier. Whether you have questions about your account, need help with a transaction, or want to report an issue, SBI customer care is there to assist you.

Understanding the Importance of SBI Customer Care

Before we dive into how to contact SBI customer care, let’s take a moment to understand why this service is so crucial for SBI customers.

  1. Ensuring Account Security: SBI customer care plays a pivotal role in verifying your identity and assisting with account-related issues, helping to keep your financial information safe.
  2. Resolving Queries and Concerns: Whether you have inquiries about your balance, transactions, or account services, SBI customer care can provide the answers you need.
  3. Report Fraud and Unauthorized Activity: If you notice any suspicious activity on your SBI account, prompt communication with customer care can help mitigate potential damage.
  4. Accessing Account Services: Many account-related services can be availed by calling customer care, such as blocking a lost or stolen card or requesting a new checkbook.

Now, let’s explore the various methods to contact SBI customer care.

1. Dial the SBI Customer Care Toll-Free Number

The most direct way to reach SBI customer care is by dialing their toll-free number. Here’s how you can do it:

  • Pick up your phone and dial 1800 425 3800.
  • Listen carefully to the automated menu options and select the one that best matches your query or concern.
  • Follow the prompts to get connected to a customer care representative.

Pro Tip: Ensure your account details and identification are handy when calling to expedite the process.

2. Use SBI’s Interactive Voice Response (IVR) System

SBI has an efficient Interactive Voice Response system, allowing you to access information and services without speaking to a customer care agent. To use the IVR system:

  • Dial 1800 425 3800 as mentioned earlier.
  • Navigate through the IVR menu by listening to the options and choosing the one that corresponds to your needs.
  • Follow the instructions to perform transactions, check your account balance, or inquire about services.

3. Contact SBI Customer Care via SMS

SBI also offers an SMS-based service for basic inquiries. To use this service:

  • Compose a new text message on your mobile phone.
  • Type your query or request.
  • Send the message to 567676.

You will receive a response to your inquiry via SMS.

4. Reach Out to SBI Customer Care through Email

If you prefer written communication, you can email SBI customer care. Here’s how to do it:

Remember to include your account details and contact information in the email for a quicker response.

5. Utilize Social Media Platforms

SBI is active on various social media platforms, including Twitter and Facebook. You can send a message or tweet to SBI’s official social media accounts with your inquiry or concern. They usually respond promptly to messages.

Pro Tip: Be cautious about sharing sensitive account information on public social media platforms. It’s best to use private messages or direct messages for such information.

6. Visit an SBI Branch in Person

If your query or concern requires face-to-face interaction, you can visit your nearest SBI branch. Use the SBI Branch Locator on their official website to find the branch nearest to you. An SBI staff member at the branch can assist you with your banking needs.

7. Explore SBI’s Official Website

SBI’s official website ( is a treasure trove of information and self-service options. You can find answers to common queries in the Frequently Asked Questions (FAQs) section and access various online banking services.

Pro Tip: Before contacting customer care, it’s a good practice to check the FAQs and the official website for information related to your query. You might find your answer there.


Getting in touch with SBI customer care is straightforward, and multiple channels are available to suit your preferences. Whether you prefer a phone call, email, SMS, or social media interaction, SBI is committed to assisting its customers promptly and efficiently.

Remember to keep your account details handy when contacting customer care and to provide accurate information to expedite the resolution of your query or concern. SBI customer care is here to make your banking experience as smooth as possible, so don’t hesitate to reach out when you need assistance.