Directorate of Public Grievances (DPG) Contact Number


Website: Official Website


Important Link

Public Grievance Officers of DPG Secretariat

Officer’s Name/
Contact DetailsDepartments/Organisations handled
Ministry of Petroleum and Natural Gas,
Department of Youth Affairs,
Public Sector Insurance Companies,
Ministry of Railways.
Sunil Pant
Public Sector Banks, National Saving Scheme
of Ministry of Finance, Ministry of Civil Aviation
(AI, AAI, etc), Ministry of Shipping,
Road Transport and Highways, Ministry of Tourism.
Anant Kumar
Under Secretary
Central Government Health Scheme (CGHS),
Department of Posts, Employees Provident Fund Organization,
ESI Hospitals and Dispensaries directly controlled by
ESI Corporation under Ministry of Labour.
Sanjiv Kumar Yadav
Under Secretary
Central Universities, Deemed Universities (Central),
Kendriya Vidyalaya Sangathan, CBSE, National Institute
of Open Schooling and Navodaya Vidayalaya Samiti,
Scholarship Schemes of Ministry of HRD,
Regional Passport Authorities, Department of Telecom
(incl. BSNL and MTNL), Ministry of Housing and
Urban Affairs (DDA, L and DO, CPWD, etc).


Directorate of Public Grievances,
Cabinet Secretariat, Government of India,
First Floor, Jeevan Vihar, Sansad Marg,
New Delhi – 110001.
Fax No. 011-23345637

About Us

The Directorate of Public Grievances (DPG) is an esteemed government organization dedicated to ensuring efficient and transparent grievance redressal for citizens. Established to promote good governance and accountability, the DPG serves as a vital link between the government and the public, striving to address the grievances and concerns of individuals and communities.
At the core of our operations lies a commitment to fostering trust and confidence in the public administration system. An effective grievance redressal mechanism is crucial for a nation’s overall development and progress. By providing an accessible platform for citizens to voice their grievances, we aim to bridge the gap between the government and the people, ultimately strengthening democracy and ensuring citizen-centric governance.
Our essential functions encompass receiving, examining, and resolving public grievances. We work diligently to ensure that all grievances are treated with utmost seriousness and are resolved fairly, justly, and timely. Through our systematic approach, we seek to provide a reliable avenue for citizens to seek justice, accountability, and practical solutions to their concerns.

The DPG operates on the principles of transparency, efficiency, and responsiveness. We continuously strive to streamline our processes, leveraging technology and innovation to enhance the grievance redressal experience. By employing modern tools and platforms, we aim to facilitate seamless communication between citizens and government authorities, enabling swift and effective resolution of grievances.
As an impartial and independent body, the DPG upholds the values of integrity, impartiality, and confidentiality. Our team comprises dedicated professionals with extensive experience in public administration, law, and related fields. We ensure that all grievances are handled with the utmost professionalism and sensitivity, respecting the rights and dignity of every individual.
In addition to our core grievance redressal function, the DPG also plays an instrumental role in analyzing and monitoring systemic issues contributing to public grievances. We collaborate with various government departments and agencies to identify root causes, propose policy changes, and advocate for reforms that promote transparency, accountability, and good governance.
The Directorate of Public Grievances envisions a society where citizens’ grievances are promptly addressed, public services are delivered efficiently, and government processes are transparent and accountable. Through our unwavering commitment to public service, we strive to build a nation where citizens’ concerns are valued and their rights are protected.
Join us on this journey towards a more inclusive, responsive, and accountable government. Together, we can create a society where every citizen’s voice is heard and grievances are effectively redressed for a better future.